Privacy Policy
Effective Date: [Update Date]
Express Plumbing, Air, and Roofing LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
Information We Collect
- Name, phone number, email address, and service address
- Information submitted through website forms
- Information provided through third-party lead providers (e.g., Angi)
- Communication preferences
- Service history and appointment details
How We Use Your Information
- To schedule and manage service appointments
- To provide customer support
- To send service updates and appointment reminders
- To send promotional offers (only if you opt in)
- To improve our services and website experience
SMS Communications
If you consent to receive SMS from Express Plumbing, Air, and Roofing LLC, you agree to receive transactional or marketing text messages related to our services.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
How We Share Information
We do not sell your personal information.
We may share your information with trusted service providers who assist in operating our business, including:
- CRM and communication platforms (e.g., GoHighLevel)
- Scheduling and dispatch systems
- Payment processors
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Privacy Rights
You may:
- Request access to your personal data
- Request corrections
- Request deletion of your data
- Opt out of marketing communications at any time
Cookies & Tracking
Our website uses analytics and advertising tools, including Google Analytics and the Meta Pixel, to understand website usage, measure advertising performance, and record actions such as page views and completed service-request forms. These tools may use cookies or similar technologies. Campaign and referral information may be retained in session storage during a visit so a submitted service request can be attributed to its advertising or referral source. When a completed service-request form is submitted, the Meta Conversions API may receive an event identifier, page and browser information, Meta advertising cookies, and SHA-256 hashed versions of the submitted email address and phone number. We do not send form message contents to Meta.
Third-Party Lead Sources
When you submit a service request through platforms such as Angi, we receive your information in accordance with their privacy policies and your consent provided on those platforms.
Contact Us
Express Plumbing, Air, and Roofing LLC
2101 Long Beach Blvd, Ship Bottom, NJ 08008
Phone: (609) 361-2727
Email: service@expresslbi.co