Customer Service Representative

You will promote customer satisfaction by converting incoming customer calls into booking service appointments.

Job details

Salary

$15 - $19 an hour

Job Type

Full-time

Qualifications

Call Center, 1 year (Preferred)

High school or equivalent (Required)

Benefits

Health insurance

401(k)

Paid time off

Full Job Description

Customer Service Representative

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are:

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Long Beach Island. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You:

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task:

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks:

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

Participate in training so that you grow and develop as a professional.

Maintain and update our customer database with complete and accurate information.

Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, contact our office at (609) 438-8970 or email you resume.

$500 Hire Sign On Bonus

Job Duties:

Answer incoming customer inquiries

Collaborate with management teams to stay updated on new products, services, and policies

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as requested

Communication method(s) used:

Email

SCHEDULE:

8 hour shift

Monday to Friday

On call

Overtime

Weekend availability

SUPPLEMENTAL PAY:

Bonus pay

Commission pay

Signing bonus

WORK LOCATION:

Main office and serving customers throughout Ocean County NJ

Express Plumbing, Heating and Air is expanding rapidly and looking to add Plumbing Service Technicians to our team.

Established in 2005 by David Hill—a third-generation plumber with years of experience—our business was founded with the goal of bringing exceptional customer service to residents throughout Long Beach Island and the surrounding areas.

No matter what you’re looking for, we promise to provide the comprehensive plumbing, heating, and air conditioning work you deserve. Our main priority is to deliver a level of safety and comfort that only a master plumbing and HVAC team can bring. And with a long list of happy customers to back us up, it’s not hard to see why Express Plumbing Heating & Cooling has been trusted by our community for 15 years.